Overview
Increasing the efficiency in public sector reporting.
Webpages in a pre-existing portal were built to accommodate for new reporting requirements. There were 2 main phases of this project, a discovery piece and then a more in-depth design piece. During the discovery, the context was laid out and explored with internal stakeholders before engaging with external stakeholders to design the reporting pages.
July 2023 - November 2023
UX/UI designer. Role included desktop and primary research in the form of user interviews, prioritising issues to focus on, creating wireframes for the website using the design system, hi-fi prototypes to be delivered to the dev team.
Australian public sector client. The users were individuals and organisations that were responsible for reporting performance history to the client.
Users were told that they would need to change the way they reported important information to the client. However, the existing ways of working were slow and manual, which caused delays in data validation and processing. A new way of reporting was to be designed in collaboration with the users to help them achieve maximum efficiency and minimal burden with reporting.
Due to client confidentiality, a comprehensive case study is not available for public viewing. If you'd like to learn more about the general insights and outcomes, email me at jennifer.kouch888@gmail.com.
© Jennifer Kouch 2024 | UX Designer | jennifer.kouch888@gmail.com